Florist Brunswick Park Returns, Refunds & Complaints Policy
Our Fresh Flowers Guarantee in Brunswick Park
At Florist Brunswick Park, we pride ourselves on delivering the freshest flowers to every household and business across the local area. Every bouquet and floral arrangement is carefully hand-prepared to ensure maximum freshness and quality upon arrival. Our Fresh Flowers Guarantee means that you can expect vibrant, fragrant flowers that bring joy to your space, crafted by a trusted local Brunswick Park florist dedicated to exceeding your expectations.
Damaged-on-Arrival Policy
We take great care to ensure that all flowers leave our shop in perfect condition. In the rare event that your order arrives damaged or is not as requested, please contact us immediately upon receipt. To assess and resolve your issue, we kindly ask you to provide photos of the damaged flowers including any packaging where possible. We will review your claim as swiftly as possible and ensure you are provided with a suitable remedy, in line with our commitment to outstanding customer care.
Flower Freshness Window
Our promise to our customers in Brunswick Park is that your flowers will remain fresh and beautiful for a minimum of five days from the date of delivery, provided they are cared for according to the instructions supplied. If for any reason your flowers do not meet this freshness standard, please let us know within those five days. We will do our utmost to rectify the situation to your satisfaction and maintain the high standards you expect from a local florist.
Refunds and Replacement Options
If your flowers are damaged on arrival or do not meet our freshness guarantee, we offer flexible solutions tailored to your needs. Customers are typically offered the choice between:
- A full or partial refund, depending on the nature of the issue.
- A replacement bouquet delivered at the earliest available opportunity, at no extra cost to you.
Complaints Process
Your satisfaction is extremely important to us. If you wish to raise a complaint about our flowers or service, please reach out to our customer support team. Outline your concern in as much detail as possible, including your order number, delivery date, and any supporting evidence such as photographs. We will acknowledge your complaint promptly and investigate the matter thoroughly. Our customer service team will keep you updated throughout the process and work diligently to resolve your issue to your satisfaction, typically within five working days.
Your Trusted Brunswick Park Florist
Florist Brunswick Park is proud to serve our community, delivering fresh, beautiful flowers for every occasion. We are committed to maintaining the trust of our neighbours in Brunswick Park and surrounding areas by providing only the best in quality and customer care. Thank you for choosing us for your floral needs.
