Legal Terms for Online Flower Delivery in Brunswick Park

Terms & Conditions for Online Flower Delivery – Florist Brunswick Park

Introduction

Welcome to Florist Brunswick Park. These Terms & Conditions (“terms”) govern the use of our online flower delivery service, available to customers in Brunswick Park and surrounding areas. By placing an order on our website, you agree to be bound by these terms. Please read them carefully before making a purchase. These terms do not affect your statutory rights as a consumer.

Order Process

Customers in Brunswick Park and nearby locations can enjoy seamless online ordering with Florist Brunswick Park. To place an order, simply select your chosen flower arrangements, add them to your shopping basket, and proceed to the online checkout. Ensure all required details – including delivery address, recipient name, and contact information – are accurate to avoid delays.

Once your order is submitted, you will receive an on-screen and email confirmation summarising your order details. Please check this confirmation carefully and contact us immediately if any information is incorrect or requires amendment.

All orders are subject to acceptance, availability, and confirmation. We reserve the right to reject any order at our discretion, for reasons including payment issues, inaccurate or incomplete details, or situations outside our delivery coverage.

Product Availability and Substitution Policy

While we strive to ensure that all floral products shown on our website are available for delivery in Brunswick Park at the time of ordering, flowers and plants are natural products and are subject to seasonal and availability variations. In the event that a selected flower or arrangement is unavailable, our experienced florists will substitute with a similar product of equal or greater value, maintaining the same style, theme, and colour scheme. We will endeavour to inform you if significant substitutions are required, but such substitutions are considered an accepted part of the order process.

Delivery Information

We offer flower delivery services to Brunswick Park and the surrounding areas. Delivery charges, expected delivery times, and available dates will be clearly indicated during the checkout process. While we make every effort to deliver within the specified time frame, delivery times are estimates only and not guaranteed, particularly under circumstances beyond our reasonable control (such as adverse weather or traffic conditions).

If the recipient is unavailable at the time of delivery, our driver may leave the flowers in a safe location, with a neighbour, or return them to our shop for re-delivery. In such cases, we will leave a delivery note with further instructions as appropriate.

It is the responsibility of the customer to provide accurate and complete delivery details. We are not liable for failed deliveries arising from incorrect or incomplete address information. Please note that once the flowers are delivered to the stated address, the risk passes to the recipient or person accepting the order.

Payments

We accept payment via the online payment methods displayed at the checkout, which may include major credit and debit cards. All payments are processed securely, and your card is charged at the point of order confirmation. Prices on our website are quoted in GBP (£) and include VAT at the applicable rate, unless otherwise stated.

We take reasonable care to ensure the pricing of products is accurate. In the rare event of a pricing error, we reserve the right to cancel affected orders prior to dispatch and refund all monies paid.

Order Cancellations and Amendments

If you wish to cancel or amend your order, please contact us as soon as possible after placing it. Cancellations are accepted up to 24 hours before the scheduled delivery date for standard orders. For same-day or next-day delivery orders, cancellations and changes may not be possible once the order has been prepared or dispatched.

In the event of a valid cancellation within the allowed period, we will process a full refund using the same method of payment. No refunds can be issued for orders cancelled after the dispatch or delivery of your flowers unless covered by your statutory rights or specific agreement.

If we are unable to fulfil your order for reasons outside your control (such as supply issues or exceptional circumstances), we will offer you the choice of a full refund or an alternative product of equal value, subject to your agreement.

Returns and Refunds

We take great pride in our flowers and service. Should your order arrive in a significantly unsatisfactory condition or not match the description on our website, please notify us within 24 hours of receipt with a clear description and photographic evidence of the issue. We may, at our discretion, offer a replacement, partial refund, or other appropriate solution, subject to assessment. Due to the perishable nature of fresh flowers, we are unable to accept returns except in circumstances where the products are damaged or not as described.

Customer Responsibilities

As a customer of Florist Brunswick Park, you are responsible for ensuring that the information provided during the online order process is complete and accurate. You must ensure that the recipient is available or aware of a delivery, where possible. If you have provided incorrect information resulting in a failed or delayed delivery, any additional delivery charges or losses are your responsibility.

You agree not to use our website or services for any unlawful or unauthorised purpose, and not to attempt to interfere with the operation of our website or delivery process.

Liability

Florist Brunswick Park will not be liable for any indirect or consequential losses, costs, or expenses arising from or associated with your use of our services or website. Our liability to you in connection with any order will not exceed the total price charged for that order. We do not exclude or limit our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be limited by law.

We are not liable for failed deliveries or loss resulting from incorrect delivery information provided by the customer, or for delays outside our reasonable control, including force majeure events such as adverse weather, transport disruptions, or customs delays for international orders.

Where the delivered goods are faulty, not as described, or damaged, our liability is limited to offering a replacement or a refund, as appropriate and subject to assessment as detailed in the "Returns and Refunds" section above.

Intellectual Property

All content on the Florist Brunswick Park website, including text, images, designs, and logos, is the property of Florist Brunswick Park or its licensors and is protected by copyright and related intellectual property rights. You may not reproduce, duplicate, modify, or exploit any material from our website without our express written permission.

Privacy Policy

Your privacy is important to us. Florist Brunswick Park only collects and processes personal information required to fulfil your order, improve our services, and comply with legal obligations. We will never sell or disclose your personal data to third parties except as necessary for order processing, payment, and delivery, or where required by law. For full details on how we handle your personal information, please refer to our separate Privacy Policy.

Governing Law and Jurisdiction

These Terms & Conditions are governed by and interpreted in accordance with the laws of England and Wales. Any disputes arising from or related to your use of our services or website will be subject to the exclusive jurisdiction of the courts of England and Wales.

Updates to These Terms

Florist Brunswick Park reserves the right to update or modify these Terms & Conditions at any time, without prior notice. Any changes will take effect immediately upon being published on our website. Your continued use of our website or services following any such changes constitutes your acceptance of the revised terms. We recommend reviewing this page regularly to stay informed about any updates.

Contact Information

If you have any questions or concerns about these Terms & Conditions or require assistance with your flower order or delivery in Brunswick Park, please refer to our website’s contact section for details on how to reach our customer service team.

Geographical Scope

These Terms & Conditions apply to all online flower delivery orders placed by customers in Brunswick Park and the surrounding localities. By placing an order with Florist Brunswick Park, you confirm that you have read, understood, and agree to be bound by these terms as set out above.